Terms of service
Welcome to More Décor. These Terms of Service ("Terms") govern your use of our website and your purchase of products from More Décor.
By using our website or placing an order with us, you agree to these Terms. Please read them carefully before placing an order.
1. About Us
More Décor is a trading name operated by a sole trader in the United Kingdom.
Business name: More Décor
Business type: Sole Trader
Email: moredecorstoreofficial@gmail.com
Country: United Kingdom
For the purposes of these Terms, "we", "us" and "our" mean More Décor. "You" and "your" mean the person using our website or purchasing products from us.
2. Using Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
- use our website for fraudulent or unlawful purposes;
- attempt to gain unauthorised access to our website or systems;
- interfere with the operation or security of our website;
- upload or transmit malicious software;
- impersonate another person or business;
- infringe another person's intellectual property or other legal rights; or
- use our website in a way that could cause damage to us, our website or our customers.
If you create an account, you are responsible for providing accurate information and keeping your account information secure.
3. Age Requirements
Our website is intended for customers who are legally able to enter into a contract.
If you are under the legal age required to enter into a contract where you live, you should only use our website and place orders with the involvement and permission of a parent or legal guardian.
4. Our Products
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours and other product information are accurate.
Product colours and appearance may vary depending on your device, screen or display settings.
We may update product information, correct errors, discontinue products or limit quantities where reasonably necessary.
Nothing in these Terms affects your legal rights concerning products that are faulty, unsafe, not as described or otherwise fail to meet the standards required by law.
5. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you where reasonably possible and may cancel the affected order or part of the order.
If we cancel an order after you have paid, we will refund the amount paid for the cancelled products.
6. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing an order, you will normally receive an email confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and More Décor is formed when we accept your order and confirm that the products will be supplied.
We may refuse or cancel an order where there is a genuine and reasonable reason, including:
- the product is unavailable;
- there is an obvious pricing or product-description error;
- we reasonably suspect fraud or unlawful activity;
- we are unable to fulfil the order; or
- circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been taken, you will receive a refund for the cancelled order.
7. Prices
Product prices are displayed on our website.
Prices may change from time to time, but changes will not affect an order that we have already accepted except where required by law.
The total amount payable, including applicable delivery charges and any other charges that we are required to disclose before purchase, will be shown before you complete your order.
If we discover an obvious pricing error after you place an order, we will contact you as soon as reasonably possible. We may cancel the affected order and refund any payment you have made.
8. Payment
Payment must be successfully received before an order is processed.
You must provide accurate billing and payment information.
Payments may be processed through third-party payment providers. Those providers may have their own terms and privacy policies.
We do not knowingly store complete payment card details on our own systems where payment is processed by a third-party payment provider.
9. Shipping and Delivery
We provide available delivery information, estimated delivery times and applicable delivery charges on our website and/or during checkout.
Delivery times are estimates unless we expressly state otherwise.
Because our store may use third-party suppliers and fulfilment or delivery providers, delivery times may vary depending on the product, destination and fulfilment arrangements.
We are not responsible for delays caused by circumstances outside our reasonable control, such as carrier delays, customs procedures, severe weather, strikes, government action or major technical problems.
However, nothing in these Terms removes or limits your legal rights concerning delivery.
Unless a different delivery period has been agreed with you, applicable UK consumer law may require goods to be delivered within the applicable legal timeframe.
If there is a significant delivery problem, please contact us at:
moredecorstoreofficial@gmail.com
10. International Orders and Customs
Where we offer delivery outside the United Kingdom, delivery arrangements, taxes, customs duties and import charges may vary depending on the destination.
Any charges that we are legally required to disclose before purchase will be communicated to you before you complete your order.
Where customs duties, import taxes or other charges are legally payable by the customer and are not included in the purchase price, you may be responsible for those charges.
We do not control customs authorities and cannot guarantee how quickly a particular shipment will clear customs.
11. Cancellation and Your Consumer Rights
If you are a consumer purchasing goods online, you may have a legal right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you wish to exercise a cancellation right, you should contact us clearly stating that you wish to cancel your order.
You may contact us at:
moredecorstoreofficial@gmail.com
Where you have a legal right to cancel, we will handle the cancellation and refund in accordance with applicable UK consumer law.
Further information about cancellations, returns and refunds is provided in our Refund and Returns Policy.
Nothing in these Terms removes or reduces any consumer rights that cannot legally be excluded.
12. Returns and Refunds
Our Refund and Returns Policy explains our return and refund procedures.
Where applicable law gives you a right to return goods or receive a refund, we will honour that right.
For eligible cancellations, refunds will be processed in accordance with applicable law.
Where required by law, refunds will include the cost of standard delivery paid by you. If you selected a more expensive delivery option, we may only be required to refund the cost of the standard delivery option.
Where you are responsible for returning an item under a lawful cancellation, the applicable return-cost rules will be explained in our Refund and Returns Policy and before you are required to pay those costs.
Nothing in this section affects your legal rights relating to faulty, damaged, defective or misdescribed goods.
13. Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, defective, unsafe or materially different from what you ordered, please contact us as soon as reasonably possible.
You may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and applicable law.
We may ask for reasonable information or photographs to help us investigate the issue.
You do not lose your legal rights merely because you did not report a problem immediately.
14. Our Legal Responsibility for Products
We are responsible for ensuring that goods supplied to consumers meet the legal standards applicable to consumer goods.
Products must, where applicable, be:
- as described;
- of satisfactory quality;
- fit for their intended purpose; and
- safe as required by applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
15. Third-Party Suppliers and Fulfilment
We may use third-party suppliers, manufacturers, fulfilment companies, warehouses, couriers and other service providers to help supply and deliver products.
The use of a third-party supplier does not remove or reduce our responsibilities to you under applicable consumer law.
You purchase products from More Décor, not directly from our suppliers.
16. Shopify and Other Third-Party Services
Our online store is hosted and powered by Shopify.
Shopify provides the technology used to operate our online store but is not the seller of the products offered by More Décor.
Your purchase contract is with More Décor.
We may also use third-party services for payment processing, website functionality, analytics, email, fulfilment, shipping and customer support.
Those third parties may have their own terms and privacy policies.
17. Intellectual Property
Unless otherwise stated, the content on our website, including our text, logos, graphics, photographs, designs, videos and other materials, belongs to More Décor or is used with appropriate permission or licensing.
You must not copy, reproduce, distribute, modify, sell or commercially exploit our website content without permission, except where permitted by law.
18. Reviews and Customer Content
If you submit a review, photograph, comment, suggestion or other content to us, you confirm that you have the right to submit it.
By submitting content, you give us permission to use it for purposes connected with operating, improving and promoting our business, subject to applicable law.
We may remove content that is unlawful, fraudulent, misleading, abusive, offensive or otherwise inappropriate.
We will not knowingly create, publish or manipulate fake reviews or falsely represent reviews in a way prohibited by law.
19. Website Accuracy
We try to keep our website accurate and up to date.
However, errors or omissions may occasionally occur.
We may correct errors, update information or make changes to products, prices or availability.
If an error materially affects an order you have already placed, we will contact you where reasonably possible and explain the available options.
20. Website Availability and Security
We aim to keep our website available and operating correctly, but we cannot guarantee that it will always be uninterrupted, secure or error-free.
We may temporarily suspend, modify or withdraw parts of the website where reasonably necessary for maintenance, security, technical reasons or other legitimate business purposes.
21. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We do not control those third-party websites and are not responsible for their content, availability or policies.
You should review the relevant third party's terms and privacy policy before using their services.
22. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, serious transport disruption, strikes, government action, major technical failures, widespread service outages or other exceptional events.
Where such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact where possible.
This section does not remove or reduce any consumer rights you may have.
23. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms affects your statutory consumer rights or our responsibility for matters that cannot legally be excluded or limited.
Subject to those rights and legal requirements, we will not be responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control.
Nothing in these Terms limits any legal rights you have in relation to faulty, unsafe, defective or misdescribed goods.
24. Suspension or Termination
We may restrict or suspend access to our website where reasonably necessary, including where we reasonably believe that someone is using the website unlawfully, fraudulently or in serious breach of these Terms.
Suspending access to the website does not remove any consumer rights relating to an order already placed.
25. Indemnification
If you deliberately or unlawfully misuse our website or deliberately breach these Terms and this directly causes us loss or damage, you may be responsible for that loss or damage to the extent permitted by law.
Nothing in this section requires you to compensate us for matters for which you cannot legally be held responsible.
26. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, how it may be shared and the rights available to you.
27. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the "Last updated" date at the top of this page.
The Terms that apply to an order will generally be the Terms that were in effect when you placed that order, unless a change is required by law or otherwise applies to an existing relationship in accordance with applicable law.
28. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
29. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce it.
30. Entire Agreement
These Terms, together with our other applicable store policies, form the agreement between you and More Décor concerning your use of our website and purchases from our store.
Where a specific policy applies to a particular matter, that policy applies alongside these Terms.
31. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer, you may also have rights to bring legal proceedings in the courts of the part of the United Kingdom in which you live, where applicable.
32. Contact Us
If you have any questions about these Terms, an order, a cancellation, a return or a refund, please contact us:
More Décor
Email: moredecorstoreofficial@gmail.com
Business type: Sole Trader — United Kingdom
We aim to respond to customer enquiries as soon as reasonably possible.